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User research
We talk to your customers, analyse your customer data and gather intel from your social channels. By learning about your customer's priorities, we can generate ideas to improve your customer experience.
Heuristic site evaluation
Ensure your site is easy to find, fast to load, intuitive to use and mobile device friendly. Site evaluations are a fast and cost-effective way to improve the user interface with established usability principles that can deliver powerful results through optimisation.
Usability testing
Gain insights and a competitive edge by optimising your customer journey. User testing has been proven to help understand customer behaviour, decrease support costs, increase customer satisfaction, and save on future development and redesign efforts.
Customer experience (CX) roadmaps
Our CX strategy reports deliver actionable recommendations that provide you with a systematic way to improve the customer experience, increase conversion and get more significant wins through informed and continual optimisation.
By exploring and identifying your customers' behaviour, you will be able to map the full customer journey and fully understand their perspective. Creating a customer experience strategy will provide the ideas and approach to improve your customer experience.